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HARDWARE Information and Downloads

Deluxe Cabinet

Assembled Size (with stages attached):
    75″ / 1900mm Width
    95″ / 2400mm Depth
    95″ / 2400mm Height
    1400 lbs / 635 kg

Power draw: Max: ~6 amps @ 120V
Average power draw: ~4 amps @ 120v

Main Cabinet:
    78″ x 35″ x 88″ / 1981.2mm x 889mm x 2235.2mm
    1187 lbs / 538.5 kg

P1 and P2 Stage (each):
     48″ x 40″ x 12″ / 1220 mm x  1016mm x 305mm
     225 lbs / 102 kg

Standard Cabinet v2

Assembled Size (with stages attached):
    70″ / 1780mm Width
    88″ / 2235mm Depth
    86″ / 2184mm Height
    1000 lbs / 454 kg,

Power draw: Max: ~4 amps @ 120V
Average power draw: ~3 amps @ 120v

Main Cabinet:
    88″ x 34″ x 78″ / 2235mm x 864mm x 1980mm
    775 lbs / 350 kg

P1 and P2 Stage (each):
     48″ x 40″ x 12″ / 1220 mm x  1016mm x 305mm
     225 lbs / 102 kg

Compact Cabinet

Assembled Size (with stages attached):
     70″ / 1780mm Width
     74″ / 1880mm Depth
     84″ / 2133mm (With Optional Marquee)
     72″ / 1828.8mm (Without Optional Marquee
     750 lbs / 340 kg

Power draw: Max: ~5 amps @ 120V
Average power draw: ~3 amps @ 120v

Main Cabinet:
    55″ x 31″ x 33″ / 1397mm x 787.4mm x 838.2mm
    354 lbs / 160.5 kg

P1 and P2 Stage (each):
     48″ x 40″ x 12″ / 1220 mm x  1016mm x 305mm
     225 lbs / 102 kg

Standalone Touch Monitor

Assembled Size:
     37.5″ x 21.22″ / 952.5mm x 538.988mm

Assembled Weight:
     37.5 lbs / 17 kg

Power draw: Max: ~1 amp @ 120V
Average power draw: ~0.8 amps @ 120v

Shipped Size:
    45″ x 29″ x 8″ / 1143mm x  736.6mm x 203.2mm

Shipped Weight:
    58 lbs / 26 kg

StepManiaX Stage (Gen 4+)

Assembled Size:
     35″ x 47″ x 7″ / 889mm x  1194mm x 178mm

Assembled Weight:
     ~200 lbs / 90 kg

Power draw: Max: ~1 amp @ 120V

Stage:
     48″ x 40″ x 12″ / 1220 mm x  1016mm x 305mm
     225 lbs / 102 kg

LEGACY SUPPORT

Support for our past products

Common Troubleshooting & FAQ

Stage Hardware Troubleshooting

Loose USB or Power connection

The connection from the game to the stages may be loose.

When connected to a cabinet, make sure that both ends of the USB cable are secured to both the cabinet and to the stage. This may have become loose during installation when installing the stage connector platform or moving the machine. Gain easy access to this by removing the acrylic top panel on the stage connector platform and inspect all connections.

Unplug and re-plug the USB connection to the stage as well as the cabinet. On newer models, ensure that the USB-C connection is secured to the stages and screwed in if applicable.

When connected to a cabinet, make sure that the 12V barrel plug is securely plugged into the stage. This may have become loose during installation when installing the stage connector platform or moving the machine. Gain easy access to this by removing the acrylic top panel on the stage connector platform and inspect all connections.

Unplug and re-plug the barrel plug on the stage, and verify that the locking connectors on the cabinet side are secure.

The internal USB connection in the stage may be loose

  1. Power off the machine.
  2. Remove the top middle metal panel on the stage that is having connection problems.
  3. Locate the MCU by following the cable connecting to the external USB connection. This will be a small, black, plastic box.
  4. Carefully unplug and re-plug the Micro USB connection to the MCU.
  5. Re-install the top middle metal panel and power on the machine.

Loose Power Supply

This only applies for stages used in a standalone configuration.

The internal power cable on the stage may be loose.

  1. Power off the stage and disconnect from the AC Power Cable.
  2. Remove the top middle metal panel.
  3. Locate and remove the small bracket holding the power supply in place.
  4. Remove the internal power supply.
  5. Remove and re-insert the large AC Power Cable into the power supply.
  6. Re-install the power supply, and re-install the metal panel.
  7. Plug in and turn on the stage.

Loose power supply connection

This only applies for stages used in a standalone configuration.

Verify that the internal power supply is securely connected.

  1. Power off the stage and disconnect the AC power cable.
  2. Remove the top middle metal panel.
  3. Locate and remove the small bracket holding the power supply in place.
  4. Remove the internal power supply.
  5. Remove and re-insert the large AC Power Cable into the power supply.
  6. Re-install the power supply, and re-install the metal panel.
  7. Plug in and turn on the stage.

Failing or damaged Power Supply

This only applies for stages used in a standalone configuration.

  1. Power off the stage and disconnect the AC Power Cable.
  2. Remove the top middle metal panel.
  3. Locate and remove the small bracket holding the power supply in place.
  4. Remove the internal power supply.
  5. If secured with heat-shrink tubing, use a knife to remove the tubing and detach the barrel plug connector from the internal power connection.
  6. Remove the internal power supply and replace with an identical unit.
  7. Re-install the power supply, and re-install the metal panel.
  8. Plug in and turn on the stage.

PCB Connection loose

Loose connections between the internal panel PCBs can lead to erratic power or sensor readings.

  1. Power off the stage and disconnect the power cable.
  2. Remove the acrylic cover from the panel.
  3. Unplug each of the power and sensor connections to the PCB and re-plug them, verifying the connection is secure.
  4. Reinstall the acrylic panel.
  5. If the panel being serviced is not the top-most row across (upper-left, upper-middle, or upper-right), remove the acrylic cover from the panel directly above the affected panel and verify that all connections are secure as well.

    This step is done because power runs vertically down each of the three columns of panels. If a loose connection is in the previous panel in the chain, it can cause issues.

PCB Shorting

This can be caused by a panel PCB being too secure to the frame and/or flexing.

  1. Power off the stage and disconnect the power cable.
  2. Remove the acrylic cover from the panel.
  3. Gently loosen the 4 screws holding the White PCB to the frame.
  4. Reinstall the acrylic panel.
  5. Power on the stage.

PCB Failure

All white PCBs installed in the stage are identical – the only difference when installed is the DIP switch settings. Swap a suspect PCB with a known working one to diagnose.

  1. Power off the stage and disconnect the power cable.
  2. Remove the acrylic cover from the panel
  3. Disconnect all wires connected to the white PCB, including the colored sensor wire held in with a screw.
  4. Removed the 4 screws holding the White PCB to the frame and remove the PCB. Newer units have white clips that hold the PCB to the frame – squeeze the top to compress the latch on each clip and lift the panel upward to remove.
  5. Repeat the process for a known working PCB.
  6. Write down the DIP Switch positions on both PCBs
  7. Set the DIP Switch on the known good PCB to match the setting on the suspect PCB, and set the DIP Switch on the suspect PCB to match the existing setting on the known good PCB.
  8. Install the known good PCB into the panel where the previously installed suspect PCB was and connect all cables.
  9. Install the suspect PCB into the panel where the previously installed known good PCB was and connect all cables.
  10. Reinstall the acrylic panel.
  11. Power on the stage.

Note if the issue is resolved with the known good PCB and if the issue follows the suspect PCB to the new location. Contact support to order a replacement if needed.

Loose power supply connection

This only applies for stages used in a standalone configuration.

Verify that the internal power supply is securely connected.

  1. Power off the stage and disconnect the AC power cable.
  2. Remove the top middle metal panel.
  3. Locate and remove the small bracket holding the power supply in place.
  4. Remove the internal power supply.
  5. Remove and re-insert the large AC Power Cable into the power supply.
  6. Re-install the power supply, and re-install the metal panel.
  7. Plug in and turn on the stage.

Failing or damaged Power Supply

This only applies for stages used in a standalone configuration.

  1. Power off the stage and disconnect the AC power cable.
  2. Remove the top middle metal panel.
  3. Locate and remove the small bracket holding the power supply in place.
  4. Remove the internal power supply.
  5. If secured with heat-shrink tubing, use a knife to remove the tubing and detach the barrel plug connector from the internal power connection.
  6. Remove the internal power supply and replace with an identical unit.
  7. Re-install the power supply, and re-install the metal panel.
  8. Plug in and turn on the stage.

PCB Connection loose

Loose connections between the internal panel PCBs can lead to erratic power or sensor readings.

  1. Power off the stage and disconnect the power cable.
  2. Remove the acrylic cover from the panel.
  3. Unplug each of the power and sensor connections to the PCB and re-plug them, verifying the connection is secure.
  4. Reinstall the acrylic panel.
  5. If the panel being serviced is not the top-most row across (upper-left, upper-middle, or upper-right), remove the acrylic cover from the panel directly above the affected panel and verify that all connections are secure as well.

    This step is done because power runs vertically down each of the three columns of panels. If a loose connection is in the previous panel in the chain, it can cause issues.

  6. Verify the data line is secure connecting to the affected panel. The light data line is an RJ11 connector, commonly referred to as a “Phone Line”.
    • Squeeze the tab on the bottom of the clip holding the cable to the PCB and gently pull the cable out.
    • Reconnect the cable by pushing it in until the cable “clicks” and is secure.
    • Repeat this process for the previous panel in the chain. Data flows in a specific order. Verify the previous panel in the chain.
      1. Upper-Left is the start of the chain
      2. Middle-Left (“Left”)
      3. Lower-Left
      4. Lower -Middle (“Down”)
      5. Center
      6. Upper-Middle (“Up”)
      7. Upper-Right
      8. Middle-Right (“Right”)
      9. Lower-Right

PCB Shorting

This can be caused by a panel PCB being too secure to the frame and/or flexing.

  1. Power off the stage and disconnect the power cable.
  2. Remove the acrylic cover from the panel.
  3. Gently loosen the 4 screws holding the White PCB to the frame.
  4. Reinstall the acrylic panel.
  5. Power on the stage.

PCB Failure

All white PCBs installed in the stage are identical – the only difference when installed is the DIP switch settings. Swap a suspect PCB with a known working one to diagnose.

  1. Power off the stage and disconnect the power cable.
  2. Remove the acrylic cover from the panel
  3. Disconnect all wires connected to the white PCB, including the colored sensor wire held in with a screw.
  4. Removed the 4 screws holding the White PCB to the frame and remove the PCB. Newer units have white clips that hold the PCB to the frame – squeeze the top to compress the latch on each clip and lift the panel upward to remove.
  5. Repeat the process for a known working PCB.
  6. Write down the DIP Switch positions on both PCBs
  7. Set the DIP Switch on the known good PCB to match the setting on the suspect PCB, and set the DIP Switch on the suspect PCB to match the existing setting on the known good PCB.
  8. Install the known good PCB into the panel where the previously installed suspect PCB was and connect all cables.
  9. Install the suspect PCB into the panel where the previously installed known good PCB was and connect all cables.
  10. Reinstall the acrylic panel.
  11. Power on the stage.

Note if the issue is resolved with the known good PCB and if the issue follows the suspect PCB to the new location. Contact support to order a replacement if needed.

Panel Misaligned

It’s possible that a panel is misaligned or catching on an edge.

  1. Remove the panel and verify there is nothing physically interfering with the panel’s movement.
  2. Verify that each screw holding the panel on has the metal spacer all the way up the screw body to the head.
  3. Re-secure the panel by installing the screws, making sure to apply even pressure by installing in a cross pattern (down-left, up-right, up-left, down-right, typically in that order).

PCB Frame not flush with panel

It’s possible that the PCB Frame, which is holding the sensors, is not flush with the contact foam on the panel.

  1. Remove the panel and verify there is nothing physically interfering with the panel’s movement.
  2. Verify that there is no physical warping to the PCB frame.
  3. If needed, account for any small distortion or tolerances by placing a layer or two of painters tape or masking tape underneath the sensor by removing the rubber corners holding the sensor in place, lifting the sensor off, and applying tape to the metal frame itself. This will raise the sensor slightly to have it more in-contact with the foam on the panel.

    Note: It is VERY important to only apply this one or two strips at a time, as applying more can and will affect the range of pressure sensing and have unintended side-effects.
  4. Verify functionality by navigating to the Operator Menu within the StepManiaX game and observing the panel’s function in the hardware diagnostics view.

Sensors have resting pressure or modifications

It’s possible that due to wear and tear or physical modifications that the sensors attached to the PCB frame are experiencing resting pressure, an applied force that the sensor is reading when no contact from a foot, etc, is pressing on it. Due to how analog readings and pressure values work, any constant resting force is nullified out in an attempt to create a consistent working environment for the sensor to read pressure changes.

These values effectively reduce the range of the sensors analog range, causing perceived loss of sensitivity. To identify this, use the hardware diagnostics screen within StepManiaX and apply pressure to the panels to see the recorded values. If they do not reach their maximum, take steps to investigate the panel itself.

  1. Remove the panel and verify there is nothing physically interfering with the panel’s movement.
  2. Verify that there is no physical warping to the PCB frame.
  3. Verify that any modifications done to the stages are undone and test again. Applying modifications that cause resting pressure will affect the range of pressure sensing and have unintended side-effects

Note: Physical modifications and alterations of StepManiaX stages can not and will not be supported.

Panel Misaligned

It’s possible that a panel is misaligned or catching on an edge.

  1. Remove the panel and verify there is nothing physically interfering with the panel’s movement.
  2. Verify that each screw holding the panel on has the metal spacer all the way up the screw body to the head.
  3. Re-secure the panel by installing the screws, making sure to apply even pressure by installing in a cross pattern (down-left, up-right, up-left, down-right, typically in that order).

Sensitivity is set too high in configuration software

When using with third-party software, setting the trigger threshold in the configuration tool can often cause readings to trigger when not intended or to cause the panels to seem “stuck” longer than they should be. Analog values are significantly different than binary switch readings and must be taken into account when setting values, as sensors constantly read pressure, rather than a physical disconnect.

When using with third-party software:

  1. Increase the values at which the sensors need to read for a panel to activate .
  2. Verify that the release threshold is set close to the trigger threshold.
  3. Test and verify that during normal play that values are increasing only when expected – if pressure values increase before the intended moment, raise the trigger threshold to account for this.

Sensors or panel modifications

Note: Physical modifications and alterations of StepManiaX stages can not and will not be supported.

Due to how analog readings and pressure values work, any constant resting force is nullified out in an attempt to create a consistent working environment for the sensor to read pressure changes.

These values effectively reduce the range of the sensors analog range, causing perceived loss of sensitivity.

  1. Remove the panel and verify there is nothing physically interfering with the panel’s movement.
  2. Verify that each screw holding the panel on has the metal spacer all the way up the screw body to the head.
  3. Re-secure the panel by installing the screws, making sure to apply even pressure by installing in a cross pattern (down-left, up-right, up-left, down-right, typically in that order).

Panel Misaligned

It’s possible that a panel is misaligned or catching on an edge.

  1. Remove the panel and verify there is nothing physically interfering with the panel’s movement.
  2. Verify that each screw holding the panel on has the metal spacer all the way up the screw body to the head.
  3. Re-secure the panel by installing the screws, making sure to apply even pressure by installing in a cross pattern (down-left, up-right, up-left, down-right, typically in that order).

PCB Frame not flush with panel

It’s possible that the PCB Frame, which is holding the sensors, is not flush with the contact foam on the panel.

  1. Remove the panel and verify there is nothing physically interfering with the panel’s movement.
  2. Verify that there is no physical warping to the PCB frame.
  3. If needed, account for any small distortion or tolerances by placing a layer or two of painters tape or masking tape underneath the sensor by removing the rubber corners holding the sensor in place, lifting the sensor off, and applying tape to the metal frame itself. This will raise the sensor slightly to have it more in-contact with the foam on the panel.

    Note: It is VERY important to only apply this one or two strips at a time, as applying more can and will affect the range of pressure sensing and have unintended side-effects.
  4. Verify functionality by navigating to the Operator Menu within the StepManiaX game and observing the panel’s function in the hardware diagnostics view.

StepManiaX Software Troubleshooting

Network Setup

Access the machine settings by pressing and holding the Service button.
Note: Service button location may differ based on your StepManiaX system. 

Tap the NETWORK tab on the left-hand side to access the Network Settings menu and tap CONFIGURE WIFI.

Ensure that the WiFi toggle is switched to ON.

Note: These screens may vary slightly in appearance based on your specific hardware.

Once all WiFi networks are displayed, tap on the network and enter a network password (if applicable) that you wish to connect your StepManiaX software to.

Once it is successfully connect to WiFi, it will show as CONNECTED.

Tap the back arrow icon at the bottom of the screen to return to the StepManiaX software.

Ethernet Setup

Alternately, a hardwired Ethernet cable that is connected to a network with internet access can be connected directly to the internal CPU, bypassing the requirement for Wi-Fi.

Linking the SMX Game

Access the machine settings by pressing and holding the Service button.
Note: Service button location may differ based on your StepManiaX system. 

Tap the LAUNCH UPDATER button in the lower left-hand side to access the SMX updater. This screen is also shown on first launch of the game.

Note: Linking requires the SMX game be connected to an active internet connection. If you have not already connected the game to a Wi-Fi network or have connected a wired Ethernet connection, please do so first.

Launching the updater will immediately check for updates for the game and content. When completed, tap the LINK NOW button in the top-center of the screen to start the software registration process.

Using an internet browser on another device, visit www.stepmaniax.com/link . Enter the Software Linking Code shown on the screen, as well as your email address and a password you would like to use.

This will create an account for the Operator Dashboard. This website will allow owners to manage their machines as well as prepare the game to work offline in the case of a temporary internet outage.

If you have already created an account on the Operator Dashboard, log into the Operator Dashboard, select MACHINES on the left, and tap on the REGISTER MACHINE button to add another machine to your account.

After the software is linked, additional updates may download. Once all updates have been downloaded, select LAUNCH STEPMANIAX to load the software. Loading may take a few minutes.

StepManiaX Software is not connected to an active internet connection or up to date

An active connection is required for players to log into the game for real-time data transfer.

  1. Follow the steps found in “Connecting to Network” above.
  2. Manually launch the updater by tapping LAUNCH UPDATER from within the operator menu.
  3. Once connected, the StepManiaX Updater will download any required updates to allow it to operate properly.

Alternately, if a stable wireless connection is unavailable, a hardwired, Ethernet connection is able to be connected to the internal CPU to provide a stable connection. This will plug directly into the StepManiaX CPU in the designated port.

StepManiaX Software is not linked to an account

For QR codes to generate when a player is unable to log into the game due to no network connection, the StepManiaX game MUST be linked to an account.

  1. Ensure the StepManiaX game is connected to an active network to download any required updates.
  2. Follow the steps found in “Software Linking” above.

  3. After linking, ensure the StepManiaX game is relaunched.

Note: QR Codes will not generate under certain game situations that make a score invalid (early quitting, slower rate, etc)

StepManiaX Software is not connected to an active internet connection or up to date

An active connection is required for players to log into the game for real-time data transfer, regardless of linked status.

  1. Follow the steps found in “Connecting to Network” above.
  2. Manually launch the updater by tapping LAUNCH UPDATER from within the operator menu.
  3. Once connected, the StepManiaX Updater will download any required updates to allow it to operate properly.

More than 5 songs were played since last scan

Offline QR Codes can only hold the 5 most recently completed songs. Any songs that were completed before this cutoff will not be captured in the QR code.

To avoid this, players should log into the game if the game is connected to the internet. This bypasses all limitations of QR Codes.

Note: QR Codes will not store songs under certain game situations that make a score invalid (early quitting, slower rate, etc)

Song packs may not be assigned to machine

Each paid song pack needs to be assigned to your machine for the content to download.

  1. Visit the Operator Dashboard and log into your account.
  2. Ensure that the proper DLC pack(s) are purchased.
  3. Assign DLC pack(s) to your machine by visiting the “Machines” tab and editing the machine in question, selecting the purchased pack from the dropdown list and clicking ASSIGN.
  4. Reboot the StepManiaX software and allow it to download required updates. StepManiaX must be connected to the internet to download content.

StepManiaX Software is not connected to an active internet connection or up to date

An active connection is required for content to download to the game.

  1. Follow the steps found in “Connecting to Network” above.
  2. Manually launch the updater by tapping LAUNCH UPDATER from within the operator menu.
  3. Once connected, the StepManiaX Updater will download any required updates to allow it to operate properly.

Ensure both stages have USB and power cables securely connected

StepManiaX automatically adopts a game mode and limits choices whenever only one stage is detected. Both stages must be connected individually for two users to play.

The connection from the game to the stages may have become loose.

  1. When connected to a cabinet, make sure that both ends of the USB cable are secured to both the cabinet and to the stage. This may have become loose during installation when installing the stage connector platform or moving the machine.

    Gain easy access to this by removing the acrylic top panel on the stage connector platform and inspect all connections. Unplug and re-plug the USB connection to the stage as well as the cabinet.

    On newer models, ensure that the USB-C connection is secured to the stages and screwed in if applicable.

  2. When connected to a cabinet, make sure that the 12V barrel plug is securely plugged into the stage. This may have become loose during installation when installing the stage connector platform or moving the machine.

    Gain easy access to this by removing the acrylic top panel on the stage connector platform and inspect all connections. Unplug and re-plug the barrel plug on the stage, and verify that the locking connectors on the cabinet side are secure.

  3. The internal USB connection on the stage may have become loose. Power off the machine and remove the top middle metal panel on the stage that is having connection problems.

    Locate the MCU by following the cable connecting to the external USB connection. This will be a small, black, plastic box. Carefully unplug and re-plug the Micro USB connection to the MCU.

    Re-install the top middle metal panel and power on the machine.

When both stages are properly connected, two individual JOIN buttons will appear on the touch screen. Confirm the connection by navigating the game to the operator menu and tapping on the HARDWARE tab on the left, and then entering diagnostics.

Ensure both stages are physically positioned properly, with P1 on the left and P2 on the right

StepManiaX automatically configures the game based on how stages identify themselves to the game. Cables do not define which stage is which for ease of installation.

  1. Physically swap the positions of the stages and re-attach all cables.
  2. Alternately, access the machine settings by pressing and holding the Service button.
    Note: Service button location may differ based on your StepManiaX system.
  3. Tap “More Settings” on the left, and toggle “Swap Platforms”.

While this section lists many common issues, there is always a possibility that a problem may not be listed.

Please reach out to official support using the button here if needed.

Contact Us

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